Terms of use

Updated: 25 October 2026

This is an English translation provided for convenience. In case of any difference, the French version prevails.

These terms govern the use of MyFamCare, published by Epignosis Group, Cotonou, Benin. By creating an account, you accept them.

The service

MyFamCare lets you organise your family’s profiles, your documents, reminders, procedures, calendar, budget and family conversations.

MyFamCare does not replace a health professional, an administration, legal or financial advice, or an emergency service. Always check automatically suggested information, especially information produced by artificial intelligence.

Your account

• You must be at least 16 to create an account on your own. A younger child uses MyFamCare through the access their parent gives them.
• You are responsible for your credentials: keep your password secret and protect your phone.
• You must have the right to add a relative’s information and documents.
• The main parent decides each member’s rights and can remove access at any time.

Prohibited use

You may not use MyFamCare to store or share unlawful content, fake documents, or a person’s data without their consent, attempt to access another family’s data, get around the service’s protections or disrupt its operation. In case of abuse, we may suspend the account concerned.

Plans and payment

The free version and its limits are presented in the app. The main parent can buy an access period:

• The total price, taxes included, and the currency are shown before payment.
• Each purchase pays for a single period: there is no automatic renewal or charge.
• On Android and the website, payment is made through FedaPay (Mobile Money or card). On iPhone, it is made through the App Store, with your Apple ID, under Apple’s terms.
• Access is activated as soon as the payment is confirmed. At the end of the period, the limits of the free version apply again; your items move to the archive, without being deleted.

Referral

• The programme is offered to accounts in the countries shown in the app (Benin at launch).
• Each account receives a referral code (MFC-…), different from the invitation code used to join a family.
• A person who creates their account with this code, within the number of days shown in the app, becomes your referee: you earn points.
• When your referee pays for their first Monthly or Yearly subscription, your points turn into an amount: a percentage of that subscription’s price in CFA francs. The percentage, points, waiting periods and withdrawal threshold are shown on the Referral screen and may change; a change only applies to future earnings.
• The amount stays on hold for the period shown, then becomes available. It is cancelled if the referee’s payment is refunded.
• Withdrawals are made by Mobile Money from the threshold shown, in the name of the account holder, and are reserved for people aged 18 and over. Each request is checked by our team before payment is sent.
• A monthly cap may apply. Referring yourself or a member of your own family, fake accounts or any other fraud lead to the cancellation of earnings and may lead to the suspension of the account.
• Amounts received may have to be declared under the law of your country. We may suspend or end the programme at any time; earnings already available remain payable.

Refunds and complaints

For a payment error, a dispute or a refund, write to myfamcare.app@gmail.com with the transaction reference, without ever sending your bank details. For a purchase on iPhone, refunds are requested from Apple (reportaproblem.apple.com); the corresponding plan is then withdrawn. The mandatory rights of your country still apply.

Your content

Your documents and information remain your property. You only authorise us to process them to run the service, as described in the Privacy policy.

Availability and changes

We do our best to keep MyFamCare available and secure, but an interruption is still possible (maintenance, a provider outage, loss of connection). Keep the originals of your important documents. We may change the app; a significant change to these terms will be announced in the app.

End of service and deletion

You can delete your account at any time from the app (Privacy → Delete my account). Your data is then erased, except what the law requires us to keep (payment records).

Governing law and contact

These terms are governed by the law of Benin, subject to the mandatory rules of the user’s country. If you have a problem, contact us first at myfamcare.app@gmail.com: we always look for an amicable solution.